Description
“Wonderlicious shows what world-class cultures and service with wonder actually look like and how to bring it back to life and leadership.” Doug Lipp, Former Head of Training, Disney University and Author of Disney U “Peter reinvented customer service in commercial real estate in a manner that is still emulated globally.” Henry Chamberlain, President and COO, BOMA International, North America Read this book, thank me later!” Maz Farrelly, Award-Winning TV Producer, International Keynote Speaker, Australia For CEOs, CMOs, business leaders, and owners, Peter shows that the qualities which cost little can bring the greatest return. The advice in this book is not just inspiring but deeply practical, ready to be applied.” Jeannette Flynn, Director of 4D Marketing, Australia BEST-In-CLASS SERVICE With over thirty-five years of transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class, Peter has revitalized the hearts of some of the worlds most recognized brands. His approach goes beyond KPIs and mission statements, bringing wonder back to life, leadership, and service in a way that creates extraordinary results. It is not uncommon to see Peter take the stage in front of the worlds most prominent leaders. Whether he’s tying red ribbons around asparagus, hosting potato-peeling competitions with top executives, or wearing a superhero cape over his three-piece suit, his wonderlicious approach goes all out to bring appreciation, connection, and humility back into the workplace. Peter guided his teams to twice claiming the United Kingdoms Hotel of the Year, the International Office Building of the Year, and the Best Customer Experience in the World. He has been saving recipes of wonderthese tested lessonsin handwritten notes throughout his career. His vision? To show how wonder isnt just for children, nor is heart-led hospitality only for esteemed hotels, but a way to inspire workplaces, service, and lives.
