Description
The workplace is a “blink” world: studies show that we form opinions of one another within seven seconds of meeting and that 93 percent of the messages people receive from us have nothing to do with what we actually say. So the ability to recognize and develop good nonverbal communication skills can be a huge professional advantage. Carol Kinsey Goman combines the latest research and her twenty-five years of practical experience as a consultant, coach, and therapist in this fun and practical guide to understanding what you and the people you work with are saying without speaking. Cartoons, photos, entertaining anecdotes, and dozens of simple and enlightening exercises help readers gain control of the messages their bodies are sending so they can project a more accurate and compelling picture of who they really are to their colleagues, clients, and partners. Carol Kinsey Goman, Ph.D., is president of Kinsey Consulting Services and specialises in helping executives become more effective leaders, improving managers’ communication skills and developing change-management strategies. Goman’s clients include over 130 organisations in 19 countries including Consolidated Edison, Royal Bank of Canada, PepsiCo, Hewlett-Packard and Lexis-Nexis. Her work has been featured on CNN, Bloomberg TV and NBC News. Goman lives in Berkeley, California. Preface: Beyond Words – The other 93 percent of your message Chapter 1: Reading the Whole Body – Everything you’ve ever wanted to know about someone, in just a glance Chapter 2: The Eyes Have It – My, what big barometers of effective communication you have! Chapter 3: Face to Face – What facial expressions are telling you, and what you still need to know Chapter 4: Talking With Your Hands – He’s got the whole world (of meaning) in his hands . . . and she does too! Chapter 5: Feet First – Getting a leg up on nonverbal communication Chapter 6: You’re In My Space – Getting in The Zone . . . and realizing when it’s time to get back out Chapter 7: The Power of Touch – How to reach out and really make contact Chapter 8: What Did They Mean by That? – Translating body language across cultures Chapter 9: What Did Your Body Just Say? – Selling your message without saying a word
