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Contents Preface ……………………………………………………………………………………….xi Acknowledgments ……………………………………………………………………xvii Author ……………………………………………………………………………………..xix Endorsement …………………………………………………………………………….xxi Chapter 1 The Sorry State of Affairs ………………………………………….. 3 Information Makes the World Go around …………………………..3 Methodologies, Models and Frameworks Galore ………………33 The ICT Bermuda Triangle: Service Providers, Customers and Suppliers …………………………………………………..45 Chapter 2 The Hallelujah Anglo Saxon Capitalist Model ………….. 61 Money, Money, Money but We Do It for the Customer! ……61 Winners & Losers, Us & Them ………………………………………… 80 Not Humans, but Human Resources, Stupid! ……………………89 Doing the Right Thing, Right, the First Time ………………….. 99 Moral Split ………………………………………………………………………104 Chapter 3 The Fear Factor …………………………………………………….. 115 Dancing to the Tune of the Pied Piper …………………………….115 Professionals versus Zombies …………………………………………..125 Moral Burnout and Ethical Obsolescence ……………………….132 Chapter 4 The Way Forward ………………………………………………….. 145 Imagine, a Value-Based Economic Business Model …………145 Psychological Waste ………………………………………………………..164 What to Do with all These Frameworks and Models ……….170 Responsibility and Accountability Oh Dear ………………..180 Chapter 5 Conclusion ……………………………………………………………. 187 Bibliography…………………………………………………………………………….. 191 Index……………………………………………………………………………………….. 197
