Description
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Introduction Chapter 1 Why Six Sigma? Process Improvement Basics What Is a Process? Process Simulations Exercise 1-1 Scrambled Letters (A Process Overview) What Is a Product? Value Propositions Exercise 1-2 Group Bid (Customer Value) Exercise 1-3 Vacation Planning (Exploring Value Propositions) What Is a Quality Product? Focusing on Customer Needs Exercise 1-4 Customer Landscapes at Affordable Prices (Identifying the Process) Why Is Each Product Slightly Different? Demonstrating Process Variation Exercise 1-5 Eyedropper (Examining Process Variation) Chapter 2 Who’s on First? Roles and Organization Team Roles Exercise 2-1 Give-Get (Six Sigma Roles and Expectations) Exercise 2-2 Lights, Camera, Action (Dealing with Difficult Situations) Leadership Exercise 2-3 Team Poker (Leadership and Decision Making) Exercise 2-4 Historical Leaders (Urgency, Vision, and Message) Facilitation and Mentoring Exercise 2-5 Meeting Facilitation (Role Play) Exercise 2-6 10 Things I Do for Fun (Team Icebreaker) Chapter 3 What Is Our Quest? The Define Phase What Hurts? Formulating Problem and Goal Statements Exercise 3-1 Doctor, Doctor (Stating the Problem and Goal) Why Do We Need to “Get Better”? Stating the Business Case for Change Exercise 3-2 Precision Delivery Inc. (Stating the Business Case for Improvement) Where Will We Improve? Project Scope Exercise 3-3 Break It Down (Individual Process Map) Exercise 3-4 World Hunger (Creating Scope Statements) What Would Be Better? Translating Customer Needs Exercise 3-5 Dream Car (Finding CTQ Measures) Chapter 4 How Is the Current Process Performing? The Measure Phase What Should We Measure? Asking Questions and Testing Theories Exercise 4-1 Unscrambling the Federal Reserve (Collecting and Organizing Data) Exercise 4-2 Who’s Here? (Collecting and Displaying Data) Do We Need to Measure Everything? Working with Samples Exercise 4-3 Precision Delivery Inc. (Data Collection and Sampling) Are We Speaking the Same Language? Operational Definitions Exercise 4-4 Super-Fine Peanuts (Applying Operational Definitions) Are the Measurements Reliable? Verifying Measurement Systems Exercise 4-5 Object of the Game (Assessing the Measurement System) How Good Is My Product? Measuring Process Sigma Exercise 4-6 Scrambled Letters (Measuring Process Sigma) Chapter 5 What Are the “Deep Dive” Causes of a Problem? The Analyze Phase What Might Cause the Problem? Developing Theories Exercise 5-1 Scrambled Letters (Developing Theories) How Does the Process Work? Process Mapping Exercise 5-2 Custom Landscapes at Affordable Prices (Process Analysis) How Do We Verify Causes? Putting Data to Work Exercise 5-3 Precision Delivery Inc. (Data Analysis) Exercise 5-4 Precision Delivery Inc. (Design of Experiment) Chapter 6 What Will We Change? The Improve Phase How Do We Find Ideas? Brainstorming Exercise 6-1 Zoo Juggle (Brainstorming to Improve a Process) How Do We Move from impractical to ingenious? Generating Creative Solutions Exercise 6-2 Creative Juicer (Generating Creative Solutions) How Do We Work Out The Kinks? Piloting and Assessing Risk Exercise 6-3 Well, Well, Well (Data Collection, Piloting, and Risk Assessment) How Do We Put Solutions in place? Implementation Planning Exercise 6-4 Cube Puzzle (Implementation Planning) Chapter 7 Are We There Yet? The Control Phase How Do We Maintain the benefits of change? Documenting and Standardizing Exercise 7-1 Break It Down (Individual Process Documentation) Exercise 7-2 Snowflake (Group Process Documentation) How Do We Measure Progress? Keeping Score with Process Metrics Exercise 7-3 Scrambled Letters (Tracking Performance) Exercise 7-4 Precision Delivery Inc. (Scoring the Goal) Chapter 8 Will There Be a Change Reaction? Dealing with Resistance Exercise 8-1 Changing Seats (Resistance to Change) Exercise 8-2 Personal Appearance Change Challenge (Understanding Resistance to Change) Exercise 8-3 Change Champion (Getting “Buy-In” to Change) Exercise 8-4 Paper Animals (Reactions to Change) Exercise 8-5 Island Dance (Managing the Fear of Change) Chapter 9 Is Our Team Geared for Success? Team Behaviors Exercise 9-1 Clue (Team versus Individual Goals) Exercise 9-2 Balloon Sculpture (Defining Goals with Ambiguous Metrics) Exercise 9-3 Four Suits, Five Hands (Exploring Team Behaviors) Exercise 9-4 I Want to Drive (Setting Common Expectations) Chapter 10 How Do We Stay On Track? Project Management Exercise 10-1 Camel by Committee (Integrating Project Teams) Exercise 10-2 Domino Designs (Building an Effective Project Team) Exercise 10-3 Team Theatre (Effective Teamwork) Exercise 10-4 Draw It (Communicating Effectively) Index
