Description
Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need. The theory of benchmarking. Benchmarking – the concept. Benchmarking process in the company. The benchmarking study. The benchmarking process in the company – plan. The benchmarking process – search. The benchmarking process in the company – observe. The benchmarking process in the company – analyze. The benchmarking process in the company – adapt. The benchmarking process in the company – recycle. Benchmarking in a larger context. Benchmarking as part of strategy and improvement. Benchmarking code of conduct. Benchmarking case studies. Case – Statoil: Benchmarking the delivery process of casing for oil wells. Case – Glamox: Benchmarking of purchasing for special products. Benchmarking study documentation package. Benchmarking documentation package. Bibliography. Index.
