Description
In today’s technology-driven business world, there’s an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more. Judith E. Fisher, PhD, is President of Education and Training Consultants, Inc., in Riverview, Florida. As a consultant, Dr. Fisher specializes in design, development, and production of education and training materials for the adult learner in business and industry.
