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Retail Sales & Customer Service Training – Volume 2: Getting Retail Service Right !

SKU: 9781478251446

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Retail Sales & Customer Service Training – Volume 2: Getting Retail Service Right !, Chloe Anne Nardone, 9781478251446

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Performing Retail Sales & Customer Service will then move on to various sales techniques – outlining why a particular method is used and how this is advantageous in a selling environment – with sections on advanced techniques such as value-add selling and positive pitching. A comprehensive guide to Point of Sale (POS) is also covered. We Discuss; Greetings Discovery Offering the Solution Creating Interest with Features & Benefits Overcoming Objections Closing the Sale Additional Selling Techniques Point of Sale (POS) Phone Calls, Emails & Internet Sales Complaints Handling & Store Security

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