Description
Part 1: Managing Quality Chapter 1: Quality Throughout History Chapter 2: The Development of Quality Management Chapter 3: Defining Quality Chapter 4: Quality for the Customer Part 2: Quality Essentials Chapter 5: Key Quality Concepts Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering Quality Chapter 7: Leading a Quality Team Chapter 8: Quality Engineering Chapter 9: Auditing Quality Chapter 10: Statistics for Quality Part Three: Quality Movements Chapter 11: Total Quality Management Chapter 12: Quality Standards — ISO 9000 and More Chapter 13: Six Sigma Chapter 14: The Cost of Quality Chapter 15: The Capability for Quality: CMM and CMMI Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing Part Four: Practical Quality Management Chapter 17: Challenges and Leadership Chapter 18: Practical Quality for Projects and Programs Chapter 19: Global Quality in the 21st Century Final Exam Answers to Quiz, Mid-Term Exam, and Final Exam Questions List of Acronyms and Glossary Resources for Learning Index
