Description
What to Say When: * An employee must be laid off * An office romance gets out of hand * Your star performer is hurting team morale * An employee asks for a raise * An employee misses too much work due to illness * And more! Perfect Solutions for Every Employee Situation gives managers what they need to face sticky situations: what to do when employees’ personal problems affect their work, how to deal with employee complaints about working conditions, what to say to the employee with body odor, how to resolve interpersonal conflicts, how to deal with requests for raises, etc. Part I, introduces effective techniques from emotional intelligence that will help managers avoid problems, but be ready when they do come up. Part II, Messy Situations, contains “perfect phrases” to say in response to difficult or uncomfortable employee situations concerning: money, sex, fairness, poor performance, and everything else you’ve ever wished you never had to face. Topics include: * How to handle employees’ personal issues at work. * How to handle a crisis in an employee’s life. * What to do about anger and jealousy in an office. * How to prepare to face difficult or embarrassing moments at work * How to help employees accept diversity. * How to respond to accusations of sexual harrassment. * How to watch for danger signs of workplace violence. * How to negotiate salary with an employee Part III, Too Hot To Handle, shows you how to recognize those situations which call for expert assistance from Human Resources, from your boss, or from a lawyer or a psychologist. For most readers, this book will be a quick reference that will show them emotionally intelligent ways to solve messy problems. For those who want to read more deeply, this book opens the door to becoming an emotionally effective manager and a genuine business leader.
