Description
Were you looking for the book with access to MyOMLab? This product is the book alone and does NOT come with access to MyOMLab. Buy Operations Management, 8th edition with MyOMLab access card (ISBN 9781292098777) if you need access to MyOMLab as well, and save money on this resource. You will also need a course ID from your instructor to access MyOMLab. Operations management is important, exciting, challenging … and everywhere you look! Important, because it enables organizations to provide services and products that we all need Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations. Part One DIRECTING THE OPERATION Chapter 1 Operations management Chapter 2 Operations performance Chapter 3 Operations strategy Chapter 4 Product and service innovation Chapter 5 The structure and scope of operations Supplement to Chapter 5 Forecasting Part Two DESIGNING THE OPERATION Chapter 6 Process design Chapter 7 Layout and flow Chapter 8 Process technology Chapter 9 People in operations Supplement to Chapter 9 Work study Part Three DELIVER Chapter 10 Planning and control Chapter 11 Capacity management Supplement to Chapter 11 Analytical queuing models Chapter 12 Supply chain management Chapter 13 Inventory management Chapter 14 Planning and control systems Supplement to Chapter 14 Materials requirements planning (MRP) Chapter 15 Lean operations Part Four DEVELOPMENT Chapter 16 Operations improvement Chapter 17 Quality management Supplement to Chapter 17 Statistical process control Chapter 18 Managing risk and recovery Chapter 19 Project management Notes on chapters Glossary Index
