Description
This text provides a systematic way of acquiring business excellence through sound and practical operations and Total Quality Management implementation. It sets out to link these two important business and management topics together in a balanced and integrated manner. The text includes contemporary topics such as Japanese 5-S and business process engineering. It is a text based on TQM models and includes essential operations management topics. There are over 40 cases throughout the text. The book makes extensive use of diagrams and contains may practical examples.
