Description
As an experimental investigation, this study examineshow retailer familiarity and dynamic pricing affectAmerican and Japanese online consumer trust. Theresults show significantly different trust concepts.Generally, American online consumers have highertrust concepts and lower risk perceptions thanJapanese online consumers do in online transactions.When a familiar online retailer offers dynamicpricing, American consumers have higher onlineshopping trust and increased purchase intention,whereas Japanese consumers negatively respond todynamic pricing and there is a decrease in onlineshopping trust. However, when a less familiar onlineretailer offers dynamic pricing, both American andJapanese online shopping trust scores were decreased.Interestingly, American consumers have a lower onlineretailer trust in an unfamiliar online retailer’simage than Japanese consumers do. As part of themainstream research in the field of onlinecommunication, this study provides substantivetheoretical knowledge on building online consumertrust, as well as a practical side concerning onlineconsumer behavior. Christina Chung, Ph.D., is an Assistant Professor of Marketing,Anisfield School of Business, Ramapo College of New Jersey. Dr.Chung received her Ph.D. from the University of SouthernMississippi in Hattiesburg, Mississippi. Research interests areonline consumer behavior, IMC, trust and ethics in businesspractices, and cross-cultural research.
