Description
Praise for the prior editions of Masterful Coaching “Robert Hargrove’s Masterful Coaching sets the context of the coach as steward rather than mere teacher, a critical agent in transforming organizational cultures and developing the skills and capabilities necessary for new cultures to be sustained.” –Peter Senge, author, The Fifth Discipline: The Art and Practice of the Learning Organization “Masterful Coaching will empower you to stand for an Impossible Future while acting boldly in the present to make it a reality.” –Richard W. Severance, president, Conoco, North American Downstream “Masterful Coaching brings clarity, power, and velocity to producing extraordinary leaders and extraordinary results.” –Tom Kaiser, president, Zurich Financial Services “The author’s five-step ‘transformational’ coaching model has been field-tested by thousands of managers worldwide.” –Accounting Today “Finally, a book that helps release people’s collective aspirations–almost nonexistent in today’s corporate environment–and links them to business goals. A treasure trove of ‘take-action’ tools!” –Melanie Warren, vice-president, Fidelity Investments “This is a great hands-on book . . . . Hargrove explains how to coach a person through one frame of reference (paradigm) to another or to coach groups of individuals into a cohesive, collaborative team.” –Net Results “Masterful Coaching provides thorough descriptions of the characteristics of a coach and thoughtful insights about becoming an effective coach.” –Canadian HR Reporter “If you are looking for some techniques to help your employees creatively meet your customers’ needs, this is a must read.” –The Business Resource Robert Hargrove is a worldfamous thought leader on executive coaching. He has trained over 30,000 people in transformational leadership. Coaching clients include a U.S.A. Under Secretary of Defense, a New York Stock Exchange chairman, and a European CEO of the Year. He is the author of Masterful Coaching and The Masterful Coaching Fieldbook, both from Pfeiffer, and Your Coach in a Book from Jossey-Bass. Preface. Introduction. PART ONE: MAPPING THE TERRITORY OF COACHING. 1 Coaching Is an Idea Whose Time Has Come: The Masterful Coaching Vision, Mind-Set, and Method. 2 Wanted: Extreme Leaders: Extreme Leaders Want to Make a Difference. 3 The Four Waypoints: How Do You Know If You Are in the Masterful Coaching Zone? PART TWO: THE JOURNEY TO MASTERFUL COACHING. 4 Becoming a Masterful Coach: Lead People to an Impossible Future and Change Their Lives. 5 Coaching Is a Way of Being, Not Just a Technique: Coaching Comes from the Heart, Not the Head. 6 Coaching Happens in Conversations: Speaking and Listening from a Stand Versus Moods, Reactions, and Attachments. 7 Masterful Coaching Is Transformational: Triple Loop Learning. PART THREE: COACHING EXECUTIVES TO REALIZE AN IMPOSSIBLE FUTURE AND WIN IN THEIR BUSINESS: TWELVE MONTHS, TWELVE COACHING CONVERSATIONS. 8 Coaching Conversation 1: Create an Extraordinary Coaching Relationship: Thinking and Working Together. 9 Coaching Conversation 2: Declare an Impossible Future: One That Represents Winning at the Great Game of Business. 10 Coaching Conversation 3: 360-Degree Leadership Feedback: Go for an Alteration, Not Just an Assessment. 11 Coaching Conversation 4: Mount a Successful Change Insurgency: A Transformational Goal Requires Eating Radical Change for Breakfast. 12 Coaching Conversation 5: Create a Source Document or Winning Game Plan: A Blueprint for the Future. 13 Coaching Conversation 6: Build a Team of Talented A Players: Engage People in Playing the Big Game. 14 Coaching Conversation 7: Executive Time Management: Don’t Add Before You Subtract. 15 Coaching Conversation 8: Execute Catalytic Breakthrough Projects: Spearhead a Breakthrough. 16 Coaching Conversation 9: Be a Coach and Mentor: The Leader as Coach. 17 Coaching Conversation 10: Make Great Decisions and Judgment Calls: Wisdom Versus Intelligence. 18 Coaching Conversation 11: Focus on the Scoreboard: Connect Coaching with ROI. 19 Coaching Conversation 12: Executive Life Coaching: Achieving Nonfi nancial Wealth. PART FOUR: MASTER CLASSES WITH ROBERT HARGROVE. 20 Secrets of Great Groups: Become a Masterful Facilitator. 21 Creative Collaboration 3.0: How to Coach People to Deal with Strategic Dead Ends, the China Price, Customers Jumping Ship. 22 Jump on the Reinvention Roller Coaster: To Reinvent the Organization, First Reinvent Yourself. 23 From Defensiveness to Learning: How to Recognize and Disperse Defensive Routines with Individuals or Groups. 24 Provide Meaningful Feedback: How to Give Feedback That Rips the Blinders Off Without Making People Resent You. 25 Teaching New Skills and Capabilities: Move Between Performance and Practice Fields. 26 Creating a Coaching and Mentoring Culture: Look for Openings Rather Than the Big Bang. 27 Coaching Small Enterprises: Get People to Race Up the Value Chain and Wallop Wal-Mart. 28 Building a Super-Successful Coaching Practice: Lesson 1: How to Get Clients. 29 Get People to Bring Their Whole Selves to Work: Give Them an Opportunity to Make a Difference. A Final Refl ection. Notes. About the Author. Index
