Description
Conflict may be unavoidable, but it isn’t unmanageable. It may be undesirable, but it doesn’t have to be undermining. Even if our personal pre-conditioning makes us uncomfortable with confrontation, using the specific strategies & techniques in this book will eliminate our anxiety & lead to positive conclusions. Everyone will be able to relate to the familiar scenarios & illustrative case histories, because they bring these conflict control principles to life in ways that ring true with real life. Over & over, you’ll see yourself & those with whom you work, & you’ll learn a wealth of new ways to make even difficult relationships better.
