Description
This text utilizes “quality” as the strategic weapon that should help an organization achieve its overall objective. Importantly, the quality improvement process detailed by McNealy makes quality an integral part of any organization, and not an added or extraneous feature. It presents a step-by-step approach to implementing a quality improvement process in any type of organization. This text is targeted at a broad and deep audience of managers in all types of organizations around the world. The concepts and recommended actions expounded are directly applicable and have been implemented successfully worldwide. This is a “hands-on”, action-orientated, “how-to” guide to implementing a quality improvement effort. It is not a theoretical, overly technical or academic treatise. Examples are used throughout the text to illustrate key points, and anecdotes from actual implementations are used to clarify, augment and illustrate the recommended action plans.
