Description
Martin Brenig-Jones is CEO of Catalyst Consulting, Europe’s leading Lean Six Sigma solutions provider. He has 30 years of experience in Quality and Change Management. Jo Dowdall has 21 years of experience as a Continuous Improvement professional, coach, trainer, and advocate. She is an accomplished Quality Manager and Master Black Belt. Introduction 1 Part 1: Understanding Lean Six Sigma 5 Chapter 1: Defining Lean Six Sigma 7 Chapter 2: Understanding the Principles of Lean Six Sigma 27 Part 2: Lean Six Sigma Foundations 43 Chapter 3: Identifying Your Process Customers 45 Chapter 4: Understanding Your Customers’ Needs 55 Chapter 5: Understanding the Process 73 Chapter 6: Managing People and Change 97 Part 3: Understanding Performance and Analyzing the Process 109 Chapter 7: Gathering Data 111 Chapter 8: Presenting Your Data 133 Chapter 9: Identifying Root Causes 153 Chapter 10: Identifying Non-Value-Adding Steps and Waste 167 Chapter 11: Getting the Process to Flow 179 Part 4: Improving and Innovating 191 Chapter 12: Thinking Differently and Generating Solutions 193 Chapter 13: Discovering the Opportunity for Prevention 203 Chapter 14: Introducing Design for Six Sigma 217 Chapter 15: Discovering Design Thinking 235 Chapter 16: Applying Agile to Lean Six Sigma Projects 247 Part 5: Deploying Lean Six Sigma and Making Change Happen 257 Chapter 17: Running Rapid Improvement Events and Solving Problems with DMAIC 259 Chapter 18: Ensuring Everyday Operational Excellence 269 Chapter 19: Leading the Deployment and Selecting the Right Projects 279 Chapter 20: Putting It All Together: Checklists to Support Your DMAIC Project 297 Part 6: The Part of Tens 311 Chapter 21: Ten Tips for Best-Practice Project Storyboards 313 Chapter 22: Ten Pitfalls to Avoid 319 Chapter 23: Ten (Plus One) Places to Go for Help 327 Index 335
