Description
The definitive guide to implementing Baldrige Criteria in any organization-from the team that has worked with 19 Malcolm Baldrige Award winners *** For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to: * Drive employee engagement to exciting new levels * Create an organizational culture that energizes everyone * Maintain upward momentum, even in a downturn * Counteract negativity and entitlement with positive feedback * Get your senior managers on board and up to speed * Cultivate strong leaders and build powerful teams * Accelerate excellence throughout your organization Whether you’re a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory. Filled with candid CEO interviews and powerful new insights, it’s a complete master class in succeeding and leading-the Malcolm Baldrige way. Kay Kendall (Richardson, TX), Glenn Bodinson, FACHE (Richardson, TX) He then founded BaldrigeCoach in 1989 to help organizations become more productive, profitable, and fun places to work through the power of Performance Excellence. As a Vice President with the Hogan Center, Glenn coached clients through a two-year program centered around creating an organizational culture of continuous improvement. Hogan Center clients went on to win five Baldrige Awards. Glenn is a Six Sigma Black Belt and Fellow of the American College of Healthcare Executives (FACHE). Acknowledgments Foreword Chapter 1 An Introduction to Baldrige Chapter 2 Why Employee Engagement Matters Chapter 3 Organizational Culture and How It Impacts Employee Engagement Chapter 4 Drivers of Employee Engagement Chapter 5 Using Data to Drive Engagement Chapter 6 When You’re Already a Pretty Good Organization Chapter 7 Maintaining Momentum When Facing a Downturn Chapter 8 The Challenges of Being a Very Large Organization Chapter 9 The Challenges of Being a Very Small Organization Chapter 10 Getting All of the Senior Leaders On Board Chapter 11 Confronting a Culture of Entitlement Chapter 12 Employee Engagement and the Bottom Line Chapter 13 Common Characteristics of the Leaders of Baldrige Award Winning Organizations Chapter 14 Lessons Learned About the Journey Chapter 15 Other Benefits of Preparing an Application – Teamwork and Leadership Development Chapter 16 Accelerating Excellence Appendix A Additional References and Resources Appendix B Case Study: Unexpected Excellence at Kindred Nursing and Rehabilitation Mountain Valley Appendix C The Baldrige Award Process Appendix D Award-Winning Organizations Featured in This Book Afterword Notes Index
