Description
Despite performance improvement initiatives such as Lean, Six Sigma, and Supply-Chain Management, only a handful of companies actually break out of the pack to transform their enterprise. This problem is not unique to today’s improvement methodologies; the same issues existed when organizations first adopted TQM, re-engineering, and other popular improvement methodologies. Providing helpful methods and metrics for effecting true change, this book highlights how to avoid common improvement traps that inhibit many organizations from rising above the rest. Introduction. The New Normal: Just Because Your Organization Is Better than It Used to Be Doesnt Mean You Have a Competitive Advantage. What Does It Mean to Escape the Improvement Trap? The Pathway to Becoming a Level 4 and Level 5. Ingredient 1: Customer Value Develop a Meaningful Business Value Proposition to Drive Improvement Actions. Ingredient 2: Engage People. Ingredient 3: Key Metrics Focus on the Vital Few, Meaningful Metrics; Avoid Drowning in Irrelevant Details. Ingredient 4: Process Thinking Maximize CrossFunctional Process Performance and Foster Deeper Process Understanding, Innovation, and Execution of the Best Work Practices. Ingredient 5: The Executive Mindset Focus on Customer Value, People Development, Process Performance, and Business Improvement Outcomes, Not Solely on Savings. Assessing Your Organizations Improvement Maturity Level.
