Description
Dedication Contents Preface Acknowledgments About the Author Chapter 1: Office-Level Healthcare Leaders: Who They Are and What They Do Chapter 2: A Brief Synopsis of Key Leadership Ideas Chapter 3: A Primer on Continuous Improvement, Lean, and Six Sigma in the Healthcare Workplace Chapter 4: Motivating Employees: Redesigning Organizational-Level Processes to Create a Culture of Continuous Improvement Chapter 5: In the Trenches: Departmental-Level Strategies for Creating and Maintaining a Culture of Continuous Improvement Chapter 6: A Guide to Implementing and Monitoring Quality Improvement Initiatives Chapter 7: How to Make the Right Decisions When One Does Not Have the Time to Plan Chapter 8: Promoting a Vibrant Office Culture: Suggestions for Healthcare Administrators Chapter 9: Developing and Enforcing Departmental Rules and Regulations Chapter 10: A Recap Index
