Description
Brief Contents The Nature of Conflict Part I: The Theory and Context for Managing Conflict in the Workplace Preventing Conflict Approaches to Conflict Working Toward Collaboration Part II: Interpersonal Communication Skills for Resolving Conflict The Three Channels of Communication Listening to Resolve Conflict and Build Lasting Relationships The Communication Continua Part III: Preparing to Resolve Conflicts Are You Capable? Opening the Doors to Conflict Resolution Part IV: Application and Practice The Building Blocks of Collaboration Integrative Negotiation: Negotiating as Partners Overcoming Barriers to Integrative Negotiation Mediating Conflicts Between Parties Decision-Making Choices for the Manager Handling Conflicts Requiring Direct Confrontation Special Situations: “Opportunistic” Employees, Workplace Violence, Terminations, and Bullying Achieving Effectiveness as a Conflict Manager
