Description
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide PART I Knowing the Territory 1 What Is a Professional Manager? 2 Defining Your Role 3 The Staff Mosaic-Working Together 4 Understanding Each Person in Your Department 5 Clarifying What You and Your Employees Have in Common PART II Establishing a Solid Departmental Foundation 6 Adopting Positive and Productive Attitudes 7 Perpetuating a Problem-Solving Culture 8 Listening-Really Listen and You Will Hear More than Words 9 Mastering the Art of Asking Questions 10 Eliminating Weeds from Your Departmental Garden 11 Giving the Gift of Constructive Criticism PART III Building on Your Foundation 12 Hiring the Right People 13 Conducting Meaningful Performance Reviews 14 Delegating Effectively and Empowering Employees to Take Risks 15 Mastering Productive Meetings Is as Easy as PIE 16 Resolving Conflicts 17 Handling Harassment 18 Moving Forward Appendix Index
