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9783658314736
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  • -82% https://raw.githubusercontent.com/stevesteve2020-lab/Business8/refs/heads/main/HAhTmN7na8dA2mnLoO.jpeg

    Humorvolle Kommunikation bei Serviceversagen: Eine empirische Analyse der Wirkung von Humor auf Konsumenten infolge aufgetretener Service-Fehler (Forschungsgruppe Konsum und Verhalten)

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    Humorvolle Kommunikation bei Serviceversagen: Eine empirische Analyse der Wirkung von Humor auf Konsumenten infolge aufgetretener Service-Fehler (Forschungsgruppe Konsum und Verhalten), Gernot Gehrke, 9783658314736

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