Description
Setting a new gold standard for service, hospitality, and living a life you love For over thirty-five years, Peter Merrett has been transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class. He has revitalized the hearts of some of the worlds most recognized brands by showing that bringing wonder back to life, leadership, and service is far more powerful than any mission statement, KPI, or employee handbook. Packed with a lifetime of heartfelt lessons and taste-tested techniques, Wonderlicious invites you on the greatest journey, uncovering how Peter led his teams to historical heights: twice claiming the United Kingdoms Hotel of the Year, the International Office Building of the Year, and the Best Customer Experience in the World. While setting global benchmarks for service and hospitality leadership, Peter carefully documented his most powerful insightshis recipes of wonderin handwritten notes throughout his career. Now, for the first time, he shares them all in Wonderlicious. His vision? To show how wonder isnt just for children, nor is heart-led hospitality only for esteemed hotels, but a way to inspire workplaces, business culturesand livesthat everyone is excited to be part of. No matter your industry, role, or background, this book is brimming with exciting ways that anyone can implement to create a life filled with wonder. Peter encourages readers to ask bold, curious questionslike What if?, What else?, and What more?to explore a more vibrant and fulfilling way to work and live. After turning the last page, you will never see life, work, or business the same way again. Wonder is served! “Wonderlicious shows what world-class cultures and service with wonder actually look like and how to bring it back to life and leadership.” – Doug Lipp, Former Head of Disney University Training Team at Walt Disney Studios, Speaker, and Author of Disney U. “Peter reinvented customer service in commercial real estate in a manner that is still emulated globally. – Henry Chamberlain, President and COO, BOMA International, North America Read this book, thank me later!” – Maz Farrelly, Award-Winning TV Producer, International Keynote Speaker, Australia For CEOs, CMOs, business leaders, and owners, Peter shows that the qualities which cost little can bring the greatest return. The advice in this book is not just inspiring but deeply practical, ready to be applied.” – Jeannette Flynn, Director of 4D Marketing, Australia
