Description
Change your life in Hospitality forever. In this book, I will show you the way to change your service life forever. I will guide you through the 5 GOLDEN PILLARS of service excellence and beyond, to deliver the best service in the world, in fact it is beyond the best service; it is phenomenal service! I have witnessed countless front of house professionals literally change their lives and achieve staggering results by applying the 5 GOLDEN PILLARS of service excellence. Gratuities in service have skyrocketed from 50% to 1300% increases and beyond. Always remember “Gratuities are the consequence of amazing service and we deliver amazing service with or without gratuities”. The definition of madness is “doing the same thing over and over expecting a different result”. Change what you’re doing today and you will see the results you deserve! Seize the day and let the magic in your career and life begin NOW. Gary Williams has worked with companies to achieve 1st, 2nd and 3rd in the world, within sectors such as Hotels, Aviation, Luxury Superyachts and Ocean Liners, to name but a few! Gary Williams lives in St. Augustine, Florida, with his wife, Jackie. When he’s not walking Guen, his yellow Labrador retriever, he’s writing full time. His passions include history, sports, and fishing. His individual works include: Walking Guen Walking Guen, Again Walking Guen, Some More To date, he and his co-writer, Vicky Knerly, have published nine novels and one short story with Suspense Publishing. If you’re interested in becoming a “Guenabler,” too, check out all her merchandise at https://www.cafepress.com/guenablermerchandise.
